Refund Policy

1. Scope

This Refund Policy describes the process for PrismaCAD purchases processed through Paddle.

2. Requesting a refund

For product-related issues, contact PrismaCAD support through the Contact page. Refund requests relating to Paddle purchases may be handled through Paddle and/or PRISMSCAN Technologies P.C. as appropriate. The checkout and order terms will identify the applicable refund process.

3. Eligibility

Refund eligibility depends on the applicable order terms, the circumstances of the request, and any rights provided by applicable consumer protection law. Any order confirmation or licence agreement may provide additional terms that apply to that purchase.

This policy does not limit any mandatory statutory right to a refund or cancellation.

4. Approved refunds

Any refund for a Paddle-processed order will be handled under the terms shown for that order. A refunded licence must no longer be used, and access to the refunded licence or related services may be withdrawn.